The Beethoven stream will load in a new web browser window, also called a pop-up. If you have a pop-up blocker installed on your system, or you are running one of the newest web browsers, then the program could be blocking the player from opening. Please add the www.beethoven.com site to your pop-up blocker so it will allow pop-ups.

In Internet Explorer and FireFox, you may see a bar at the top saying something to the effect of Pop-up blocked. If you see such a bar, you can usually click on it and say "Allow pop-ups from this site". Click on that link and then try loading the stream again.

More Things to try:

• When the player window opens and if it continually says "Connecting...", try hitting your F5 key to refresh the player. If that doesn’t work then try holding down CTRL-F5.
• he second thing to do is to make sure that Windows Media Player is up to date as well as your web browser. (Please be aware that iTunes or RealPlayer does not support the free streaming format and can not be used. Mac users can use Windows Media Player 9 (Recommended to try first) or QuickTime with the Flip4Mac plug-in found at www.flip4mac.com)
• Also try re-installing the Windows Media Player. Sometimes another player will make itself the default player and not allow certain streams to play in a web page with an embedded windows media player plugin. You can try to download and re-install your media player to see if this works. The site to do that is located here: http://www.microsoft.com/windows/windowsmedia/download/
• You will need the latest Flash plug-in found here (http://www.adobe.com/products/flashplayer/). At the top of page click the download button and accept the installation. After it tells you it has been installed, restart your computer
• f you are experiencing buffer problems try adjusting your buffer time in Windows Media Player. Instructions can be found below.
• ry opening Internet Explorer go to Tools/Internet Options/ Privacy Tab/ click the “Sites” button/ type in player.eonstreams.com and then click “allow” at the right.
• If you are at work check with your IT/IS staff to see what that may be and if they are blocking anything from http://players.eonstreams.com. It may be that your employer does not allow streaming media or your firewall needs setting adjustments to allow the stream to play. Check the firewall settings and enter http://players.eonstreams.com as a safe zone/site. Some firewall applications ask for a port number to allow. Enter port 80 to allow our streaming service to feed through.
• f the option is available, make sure that streaming media is allowed to pass through the firewall.
• o you have any pop-up blocking software running? If so, check to make sure it is not set to block http://players.eonstreams.com.
• ave your internet security settings been modified? Make sure security settings are not too high and allow for Active X Controls and plug-in.
  Example:
  Active X Controls and Plug-ins
  - enable 'download signed ActiveX controls'
  - enable 'run ActiveX controls and plug-ins'
  - enable 'script ActiveX controls marked safe for scripting'
  Cookies
  - enable both options for downloads
  - enable 'file download'

In order to continue offering a free stream to our listeners, we had to change stream providers recently. The stream now opens in a new browser window that should pop-up on your screen. If you do not see the new browser window, try adding www.beethoven.com to your pop-up blockers trusted sites and you should be able to stream again.

The easiest way to keep working is to first load the Beethoven stream, then minimize the window (the little dash icon in the upper right corner). Next, open a new browser window by going directly to Internet Explorer (or your preferred web browser) and work in the new browser window. If you try to open links from emails or from your desktop, they may still open in the Beethoven player window, so your best bet is to copy and paste links in the window you opened separately. That should keep the Beethoven stream running in the background.

If you are using Internet Explorer then most likely your Windows Media Player is not set as the default player for Windows Media files. To set Windows Media as the default player on Windows XP:

1. Open the Windows Media Player via the Start menu on your computer
2. Click the Tools menu and select Options
3. Click the File Types tab
4. Click the Select All button
5. Click OK
6. Close the Windows Media Player and try the link again.

Try setting the buffering on your Windows Media Player to 30 seconds.

1. Open the Windows Media Player from the Start menu or from a link on your desktop
2. Click on the Tools menu and select Options.
   If you have version 11 installed and don't see the menus, right-click with your mouse in the title bar of the player to make the menu pop up as in the image below:
   
3. Click on the Performance tab
4. Under Network Buffering, click the Buffer button and change the box to say 30
5. Click OK
6. Close the media player and try our link again

You may need to configure your proxy settings in the Windows Media Player.
Here is how to check...

1. Open the Windows Media Player from the Start menu or a link on your desktop
2. Click on the Tools menu and select Options.
   If you have version 11 installed and don't see the menus, right-click with your mouse in the title bar of the player to make the menu pop up as in the image below:
   
3. Click on the Network tab
4. Under the Protocols section, make certain that the HTTP box is checked
5. Under the Streaming proxy settings section, see if HTTP and RTSP appear. HTTP should show "Browser" under it's Proxy settings. If it doesn't, you can highlight it and edit the settings with the Configure button.

Try the following:

1. Go to the START menu (the windows Icon)
2. Open up CONTROL PANEL on the right of the menu
3. On the left in the new window should be a link to CLASSIC VIEW Click on this
4. DOUBLE CLICK on DEFAULT PROGRAMS
5. Click on “Associate a file type or protocol with a specific program”
6. Wait a little bit for it to load. This could take a minute
7. Scroll down until you see the “.asx” file on the left hand side under names.
8. DOUBLE CLICK on the .asx file or single click and then click the “Change Program” button
9. Make sure that “Windows Media Player” is selected as the default program.
10. If it’s NOT selected, click the black DOWN arrow to the far right on the line next to OTHER PROGRAMS
11. Find “Windows Media Player” and click OK.
12. Reboot and retry the stream.