The laundry room saga continues.
A while back, I promised a narrative on the counter top. Here goes. I just hope I can get it done before my lunch hour is over. Early in November, we went to our local Lowe's to order a counter top. Keeping in mind this is the laundry room, we didn't feel we needed a particularly fancy counter top, so we ordered a formica laminate top. I had measurements for the top, and my wife picked out a formica style and a nose. The salesman told us it would be delivered on a Saturday morning about two weeks afterward. They gave me a drawing of the profile of the counter top, and I set to work building the cabinets so the top would line up with the top of the washer and dryer.
I had to build the cabinets in place, since they occupy the end of the room and attach to three walls. A fair amount of trimming, but the cabinets are in, and the sump is no longer visible, although it is accessible if need be.
Saturday morning came and went, so I called Lowe's and asked for the salesman's extension. The phone rang for about three or four minutes, and then I was put on hold without so much as a "*@&% you," where I languished for another five minutes before I decided to call the manager.
The "manager" was only of moderate help. It seems that Lowe's doesn't really handle counter tops. The whole thing is contracted out, and he couldn't contact the contractor on Saturday. He said he would call me on Monday, and he did, telling me that the contractor needed to order some parts (it's particle board and formica, and they're a formica dealer?). He said the counter top could be delivered the morning of the day after Thanksgiving, another three weeks delay (which is not a day off for me, but I was going to take a vacation day anyway), but he said he would knock off $100 for my trouble, so I agreed that would be OK.
So that morning came and went, too, and when I called the "manager," I got someone different, who said that my counter top was in the store, he had no idea why it was delivered to the store instead of directly to me, and that he would deliver it the following day.
So that day the counter top arrived, and while the formica was what we wanted, and it was the size we told them to make it, the profile was considerably different than had been shown me. The nose had a 3/4" cleat behind it that was about four inches wide, as well as several other 3/4" cleats around the outside edge of the top, which raised the top to the point that it would have looked just plain stupid next to the appliances.
As you might imagine, by this time I figured I had had enough screwing around with Lowe's on this project (two missed deliveries as well as the top being built wrong), so I called them and told them it was wrong, and that I did not want the top, that they could come and get it, and refund my money. They said they would come the next day to pick it up (Sunday), but I think you can figure out whether or not I saw a Lowe's truck, in spite of a wasted Sunday waiting for them.
So Monday I called them again, and said one more time that I did not want the top, that it was not made the way I was told it would be, and that they had one more chance to come and get it. They said they would pick it up on Wednesday. I said I would not be home on Wednesday, they said to leave it outside where they could pick it up, and that my refund would be processed when the top was in the store. Wednesday was rainy, but I left it out in the rain so they could at least pick it up. I had no confidence at all by this time, but really didn't give a rat's rear if they got it or if someone with a pickup truck and a greedy eye got it.
The top was gone when I got home.
We checked out credit card balance a few weeks later, and there was no refund from Lowe's on it, so we disputed the charge.
As I noted late last year, we suspended all construction activity for the holidays. But the holidays are over, so last weekend we went to an independent kitchen and bath remodeling/ cabinet/ counter top store who had done our neighbor's kitchen, and did a very nice job. We brought our dimensions and color samples, and went to select a counter top. When he quoted us the price, it was about $200 less than Lowe's had quoted us, and then sold my wife on the idea of a Corian counter top for about $100 more than the laminate quote from Lowe's. (Did I mention that this is the LAUNDRY ROOM?)
Friday, a guy came in to measure the space (it does go against three walls and everything is not all that square - my wall is vertical, but it's in the same orientation the original one was) so the top would fit properly. A few hours after he left, we got a call from the store that the salesman had quoted us a price for a "standard depth" counter top, and that with the additional material, the top would be over a grand. <<Ed: Did you mention that you brought dimensions with you?>> So we decided against the Corian top, and would go with a laminate top, and we would be in on Saturday to select a color, which we did.
Yesterday was a federal holiday, so I spent the day at the sawdust factory finishing off the doors (not quite, but getting closer). While I was gone, my wife got a call from the installers who said our Corian top was ready and could they install it on Tuesday? She told them we had cancelled that order and opted for laminate, and they said they would call the salesman. The salesman called back and said that since the top was built, we could have it for the quoted price, and could they install it on Tuesday? Since we both had to go to work (ahh, those four-day weekends must come to an end eventually), they should call me and set up an appointment for installation.
They did, and supposedly it will be installed tomorrow.
--I know what I like--