by Shapley » Tue Oct 30, 2007 4:13 pm
One of our suppliers sent a service manual with a piece of equipment. The manual was short and not a lot of help, and was obviously designed to be packaged with any of a number of models of that particular equipment. In the back of the manual were the instructions: "For Additional Instruction Call Our Help Line 24 Hours A Day", but no help line phone number was included. Nowhere in the book was there a phone number, an address, or a company name. We had to staple the sales reps business card onto the cover.
Apparently we weren't supposed to know who made the equipment or how to get hold of them. If you needed help, you were supposed to call the distributor, not the manufacturer. The manufacturer didn't want to talk to anybody. I presume the distributor was supposed to afix a sticker inside of the book below the 'additional assistance' blurb. The manufacturer did not even have their name on the equipment, there was just a sticker with the distributor's name attached to it. It, also, had no phone number.
One of our employees had written below the inscription: For Additional Help, Yell "HELP".
V/R
Shapley
Quod scripsi, scripsi.