In both cases, problems were reported and not acted upon. Proceedures were not followed. The people responsible will not be held accountable, but we'll all be forced into greater inconvenience because of their folly. Such is life.
I find it interesting that the Federal government is so concerned about Madoff's Ponzi Scheme, but seem unfazed by the problems facing the one they've been running since the '30s.
Quod scripsi, scripsi.