gateway - computer hackers

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gateway - computer hackers

Postby jamiebk » Tue May 12, 2009 3:52 pm

Just received an email...supposedly from B.Com as follows:
#########################
From: help@beethoven.com

Dear Beethoven Member’s Club Member,

It has come to our attention that our payment processor’s gateway account was compromised by computer hackers between May 1st and May 4th. While it appears that the unauthorized party did not issue any transactions against your account, there is a possibility that they were able to access information about your account including address, phone number and email address. As far as we understand, they were not able to gather any credit card numbers or bank account information. Just to be safe, please monitor your credit card and credit reports carefully. If you have any questions, please call us at 860-525-1069. Thank you for your business and support for Beethoven Radio
#########################
Right after that, I also received a "recall" on the email. So now, I don't know what to believe. As if the original email was not bad enough....they sent it to a mailing list that contained email addresses for presumably all of the B.com Members. sheesh..........Why did they NOT blind copy everyone so that everyone would not have all the email addresses of all the members....

What the heck is going on!
Jamie

"Leave it better than you found it"
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Re: gateway - computer hackers

Postby Shapley » Tue May 12, 2009 4:45 pm

I received the same thing, followed by an e-mail by an apparently irate member (was that you?) chiding them over the e-mailings.
Quod scripsi, scripsi.
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Re: gateway - computer hackers

Postby jamiebk » Tue May 12, 2009 4:58 pm

Shapley wrote:I received the same thing, followed by an e-mail by an apparently irate member (was that you?) chiding them over the e-mailings.


Nope...not me. The member was angry that they included the email addresses.....dumb, dumb, dumb. :dunce:
Jamie

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Re: gateway - computer hackers

Postby Shapley » Tue May 12, 2009 5:01 pm

Yes, I see now that wasn't you. I see your email in the recpient list...
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Re: gateway - computer hackers

Postby Trumpetmaster » Wed May 13, 2009 6:21 am

I received the same email and was concerned as well.
Got the same email about "recalling" what was sent.
Also received the email from the B.com Sub that was not happy about
the CC list not being BCC.

I am hopeful that no one's CC info was compromised and
this was a poor prank being pulled by a disatisfied individual.

Perhaps Chris or Sarge can chime in and advise here?
Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it.
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Re: gateway - computer hackers

Postby CLarsen » Wed May 13, 2009 11:30 am

Hi Everyone,

I'm sorry for the trouble. The email was, unfortunately, not a hoax and it was an error on my part when I sent out the notification email that everyone's emails appeared in the header instead of being hidden. You should receive a follow up email today (with the emails appropriately hidden) with an apology.

Indeed our Member's club payment processing account was hacked and some information could have been compromised so we sent that notification out just in case so that everyone could keep their eyes on their own cards and accounts.

Please email me or call the office if you have any questions. Thanks!
Sincerely,
Chris Larsen
IT Manager
Beethoven Radio :scooter:
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Re: gateway - computer hackers

Postby Shapley » Wed May 13, 2009 12:45 pm

Thanks, Chris.
Quod scripsi, scripsi.
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